Limited Warranty Specifics:

If you believe your repaired watch is not working properly due to the new capacitor that we replaced and charged(basic and intermediate service), and/or the work performed on your repaired or replacement movement (complete/full service), please visit our Warranty Assistance page for instructions on how to return your watch for a warranty evaluation.  You will be responsible for inbound shipping charges associated any warranty evaluation request.  If the watch is found to have a problem excluded by our limited warranty, you will be informed of any additional charges necessary to repair the watch.  Declined service on non-warranty repairs is subject to a $25 return service/shipping fee.   Watches arriving without the proper warranty evaluation request form will be denied service.  

"Our limited warranty does NOT cover abuse, neglect, modification, shock or water damage of any type." 

Some of our customers seem to be confused about the limited warranty exclusions with regard to water damage.  To be clear, if you decide to wear your watch "everywhere you go,"  if you wear your "water resistant" watch when you take a hot shower or a sauna, or go in the hot tub, or take your "water resistant" watch scuba diving, and it floods or fogs the crystal (which it will, and if it does not or has not flooded in the past then you are lucky), WE ARE NOT RESPONSIBLE FOR THE DAMAGE and the limited warranty will NOT pay to repair this type of damage.  If your watch does not have a "screw-down" crown, and a water resistance level of at least 100 meters/165 feet or 10ATM/bar or more, then it is NOT designed for ANY type of exposure to high-pressure or high-temperature water.  This also means that, if we repair your watch, and you decide to take it into the hot shower (or anywhere else there is high-pressure/high-temperature water), and it floods, and you call us to demand that we pay for your repair, we will say, "We are sorry, the limited warranty does not cover water damage of any type.  When you sent the watch in for repair, you signed a statement to this effect.  You can send the watch for repair, but it will not be for free or under warranty, as water damage is not covered."  Customer's response, "But I have worn my Seiko 50m to 100m watch (in the shower, in the hot tub, in the sauna, while saturation diving) for 15 years and it has never flooded."  "We are sorry that your luck has run out, but your watch was never designed for that type of activity."  Hopefully this makes our position quite clear.

Terms & Conditions - Detailed: 

Payment must be submitted before service.  The only payment we accept for Kinetic service is via Credit Card or Paypal, and ONLY by utilizing our secure shopping cart.  If you call to pay by phone, you will be assessed a $15 fee for processing the order.

Credit Card Charges will post on your statement originating from Bestfix Watch Company (BfW Co.).

We do NOT ACCEPT checks for payment of kinetic service. 

COD:  Absolutley NO COD packages will be accepted.  COD packages will be refused and are the sole responsibility of the sender.  Any prepaid items sent COD will be refused, payments will be refunded less a 25% administrative order cancellation fee, and future service will be denied.  Ignoring this policy and sending a COD package signifies your complete agreement with this policy.  Any COD return shipping that is required will warrant a $30 fee, which will be the sole responsibility of the customer.

All service and watch parts are non-refundable, and parts may only be exchanged if incorrect as a result of BfW Co's mistake .   Watch bands are non-returnable and non-refundable.  Our remedy should you require assistance with a warranteed repair, is to evaluate your watch and to provide warranteed repairs, and/or to advise you that the repairs necessary are not covered by the warranty.  NO REFUNDS are provided.

We are not responsible for items lost or damaged in shipping.  Claims for items lost or damaged in transit must be made within 30 days of shipping from BfW Co.  In all cases, the carrier will be responsible for reimbursing the insurable value, declared by the customer on the shipping form. 

Repairs and/or parts are warranted (guaranteed)  for  1 year from the date of original repair (depending on the warranty period printed on your repair invoice).   Basic service warranty is for one-year, and covers the capacitor function only.  Intermediate and complete repairs have a limited warranty for 1 & 1/2 and 2 years, respectively.  Should the watch fail to function during the warranty period, purchaser is responsible for the postage required to send the watch for warranty repair.  BfW will relace the capacitor and fully charge the watch, and return at our expense.  No other work is performed on basic warranty work.  Intermediate and complete service warranty will cover most work, diagnosis, inspection and repairs unless the watch is found to have been opened by anyone, abused, neglected, dropped, shocked, exposed to high heat, water etc. under the exclusions listed in our terms and conditions, as certain conditions will void the limited warranty. 

Return of the watch under the warranty terms for basic service levels will cover installation of a new capacitor and charging only.  Purchaser will be responsible for inbound shipping costs under this warranty.  BfW will pay to ship the watch back to you. 

The repair warranty extends only to BfW Co's re-attempts of the original repair.  Repaired watches that have been opened and/or tampered with will void all warrantees.  Water damage is not covered under the terms of ANY warranty offered.   

Refusal to pay repair charges, or additional repair charges determined to be necessary will result in your watch being returned to you unrepaired, with no refund of the $30 estimate fee.

We reserve the right to change pricing, and/or cancel sales promotions at any time, without notice.  We also reserve the right to refuse service to any person, for any reason, and at any time.  No exceptions.

Failure to accurately complete and submit the BfW Co. shipping form, complete with a working phone number and accurate email address, when mailing in your watch for an estimate or repair will result in a $10 administrative charge being assessed to either the estimate charge or the repair charges.

Attention:  Watches sent in for estimates through the BfW website are NOT eligible for kinetic repair pricing!  If you send in your kinetic watch for an estimate through the BestFix Watch Company service, your only option will be the repair recomended as a function of the estiamte process.  If you decline the repair, your watch will be returned minus the non-refundable estimate charge.

If you send a watch via United States Postal Service, and insure it for $50 or less, USPS is now authorized to leave this level of insured parcel without signature, and we will NOT be responsible for the watch's safe arrival.  Please insure your watch for at least $100 to insure that it will be signed for. 

Claims for items lost or damaged in transit must be made within 30 days of shipping from BfW Co.  We are not responsible for watches damaged in shipping en route to or from our facility.  The customer is 100% responsible for the watch's safe packaging and method of carrier and adequate insurance.  We do NOT recommend ANY particular carrier for sending the watch to us.  Use the carrier of your choice and at your own risk. 

In the unlikely event that you do not receive your repaired watch on time, please contact us.  We currently only ship Kinetic watches via USPS Priority Mail (insured w/ delivery confirmation).  If you do not indicate an insurance amount on your signed shipping form, then we only insure the outgoing watch for $100.00.  Translation -  if your watch is lost in the mail on its return to you (rare), and you did NOT declare a value on the shipping form, then the insurance payment, if paid by the carrier, will be for ONLY $100.  When your carrier delivers your insured and/or registered watch package, you will be required to sign for it (NO EXCEPTIONS).

If you are signing for your repaired watch and notice that our blue and white security tape has been cut open or tampered with, DO NOT SIGN FOR THE WATCH.  Tell the postman that you would like your watch taken back to the postal facility and left with the supervisor of the facility.  You should then go to the post office and open the package in the presence of the postmaster's supervisor.  This way, if there has been pilfering or loss of the watch, you will have a witness, and can more easily file a loss claim.  This is also true if your are about to sign for a registered package.  If the brown tape does not have red date stamps on ALL of the seams, or appears to have been opened, DO NOT SIGN FOR OR ACCEPT THE PACKAGE.  Have it returned to the postmaster supervisor at your local post office, and then schedule an appointment with the postmaster to open the parcel in his or her presence. 

If you receive a repaired watch from us, and then YOU decide to ship it to another destination, WE ARE NOT RESPONSIBLE FOR THE WATCH's SAFE ARRIVAL AT THE SECOND DESTINATION.

We are not liable for damages to the watch that are apparent when the watch is received by us.  If damage is found during the intake assessment, it will be noted and photographed, and you will be advised of this damage in writing (via email) prior to repairs being performed.

Repairs and/or parts are warranted (guaranteed)  for  1 - 2 years, from the date of original repair (depending on the warranty period printed on your repair invoice).  If your watch requires warranty service, return shipping must be paid by you.  If we determine the warranty claim is valid, we will pay to ship the watch back to you, but inbound shipping is your responsibility. 

Water damage is not covered by ANY warranty or guarantee.  If your watch passes a pressure test, it is guaranteed to be water resistant to its rated level when it leaves the facility.  

Case and bracelet parts not purchased and installed by BfW Co. are not covered by warranty (crowns/stems, crystals, dials, hands, case backs, bracelet links).  Damage to the crystal or case is not covered under any circumstance.  Damage to the watch due to neglect or abuse is not covered by any warranty. 

The repair warranty extends only to BfW Co's re-attempts of the original repair.  Repaired watches that have been opened and/or tampered with will VOID all warrantees, AND WE WILL NOT HONOR THE WARANTY OR REFUND ANY REPAIR PAYMENTS.  This includes sending your watch to an "authorized repair facility" after we have repaired it, which will viod your repair warranty.  IF YOU DECIDE TO SEND THE WATCH TO SOMEONE ELSE AFTER WE HAVE REPAIRED IT, AND DURING THE WARRANTY PERIOD, THIS IS AT YOUR COST, AND YOU WILL NOT BE REIMBURESED OR REFUNDED ANY MONIES BY BFW CO. 

If ANYONE opens the watch's case back and breaks the unique external and INTERNAL seal markers we have created, your warranty with BestFix Watch is VOID/WORTHLESS.  (Translation = you will receive no warranty service, and/or your warranty repair will be denied.) 

If you submit a watch for repair and do not include a valid email address AND phone number, you will be charged an additional $10.00 administrative fee to cover the time required to type you a physical letter and mail it to you.  This fee will also apply to your repair cost (bring the cost of any repair down by that amount) if you elect to have the repair performed. 

Refusal to pay the required estimate and/or administrative charges will result in your watch being returned to you via USPS COD for postage and an administrative charge of $30.00 (to cover the cost of our time having to stand in line at the third-world post office to mail your COD package). 

BfW is NOT responsible for watch gift boxes sent by the customer when mailing in a watch for repair.  Watch gift boxes are typically thrown away upon receipt of your watch.  If you mail us your watch's gift box (the box it came in when you bought it), you are requesting that we throw it away.  It is not SAFE to ship the watch in this box, we will NOT store it for you, and we will NOT return it to you.  So, if you like the gift box, don't send it.  We don't repair gift boxes.

Failure to accurately complete and submit the BfW Co. shipping form, complete with a working phone number and accurate email address, when mailing in your watch for an estimate or repair will result in a $10 administrative charge being assessed to either the estimate charge or the repair charges.

Notice: Items sent to us without a repair or diagnosis fee, and that are not paid for within 30 days of notice are deemed forfeit, and will be disposed of in accordance with Texas Unclaimed Property Laws.

INSURANCE CLAIMS for watches lost or damaged in transit:

BfW Co. assumes NO responsibility for your watch while in transit to or from our facilty.  Accordingly, you are advised to select the carrier of your preference for shipping the watch to us, and to insure the watch for its replacement value.  We recommend you only send ONE watch at a time, or one watch per BOX to us, and that you send your watch via a trackable means.  We do NOT answer questions about your watch's arrival status.  Check to see if your watch has arrived by TRACKING it with the carrier YOU utilize. 

BfW Co. utilizes USPS Priority Mail and/or USPS Registered Mail (both insured) for sending your watch back to you.  We will ONLY send the watch to the address you indicate on the shipping form - provided that this address is the SAME address as your billing address (if paying by credit card).  We will insure the watch for the value YOU indicate on the shipping form; however, you should be aware that simply declaring an arbitrary value for your watch on the shipping form, and attempting to file a claim for a lost or damage watch (RARE), may not result in you being paid the value you declare.  Example, you send a fifteen-year-old Seiko Kinetic quartz watch, in good, used condition (not new, but well used).  You indicate on the shipping form that this watch is valued by YOU at $600.  The watch is lost in the mail on its return to you from us (rare).  We (BfW) file the claim for insurance, and the carrier decides to value your watch at only $150 as this is the TRUE value of a watch in similar condition to yours.  The payment for your claim is then only $150, and NOT the $600.  Therefore, if you are going to value your watch at a specific amount, be prepared to defend this amount with a formal appraisal by a third party (jewler) and/or with a receipt for the watch when purchased new. 

In the rare event that your watch is lost on its return to you, your payments for repairs are NOT REFUNDABLE.  This is why you are asked to declare an insurance value for a watch "in working condition" on the shipping authorization form.  We will NOT purchase you a new watch, if your "repaired" USED watch is LOST in shipping.  We will assist you in filing an insurance claim for the amount YOU indicated for a "repaired watch in working condition" on YOUR shipping/repair authorization form.  We do NOT refund estimates or repair fees. 

If your watch is lost (rare) while being shipped back to you, and an insurance claim is paid to BfW Co. by the carrier, you WILL be required to sign a notarized affidavit of non-receipt of your watch prior to any insurance check being issued to you by BfW Co.  Should you fail or refuse to sign this affidavit and have it notarized (at your expense), NO insurance payment will be made to you by BfW Co.

Seiko is the registered trademark of Seiko Corporation of America. 
Not affiliated with Seiko in any way. 
Trademarks used here are the property of their respective owners.